Online Medical Questionnaire
Request treatment directly via an online medical questionnaire
If you already know which treatment or medication you need, you can complete an online medical questionnaire straight away.
How it works:
Select the desired product or treatment.
Fill in the medical questionnaire with information about your health, medication use, and symptoms.
An independent, registered doctor will review your request within 24 hours.
If approved, the prescription will be securely and automatically forwarded to one of our partner pharmacies.
The pharmacy will prepare your medication and discreetly ship it to your address.
Ideal if you:
- Already know which medicine or treatment you need
- Want to request a repeat prescription for a previously approved treatment
- Don't require an extensive consultation or video appointment
- Want your prescription reviewed quickly and easily online
Tip: Fill in the questionnaire as completely as possible and respond promptly to any follow-up questions from the doctor to avoid delays.
Video Consultation
Personal advice via an online video consultation with a doctor
Not sure which treatment is right for you? Book an online video consultation with one of our doctors. Easily schedule your appointment via our website or download the Transtoyou app for faster access.
How it works:
Log in at the scheduled time via our secure video connection.
Discuss your symptoms, wishes, and medical history directly with the doctor.
The doctor will immediately determine the right treatment and upload the prescription to your Transtoyou-account.
You then pay online for the medication, after which a partner pharmacy processes the prescription and ships your medication.
A video consultation is ideal if you:
- Prefer personal contact with a doctor
- Want more information about possible treatments
- Are considering a new treatment
- Need access to treatments only available via video consultation
Chat Consultation with a Doctor
Quick medical advice via secure online chat
Do you have a short medical question or want to know quickly if a treatment is suitable for you? With our chat consultation, you can get an immediate answer from a registered doctor.
How it works:
Log in to your Transtoyou-account and request a chat consultation.
Provide a short description of your symptoms, medication use, and medical history.
The doctor may ask additional questions in the chat to get a clear picture.
If approved, the doctor will upload the prescription to your Transtoyou-account.
Simply complete the payment, and our partner pharmacy will discreetly ship it to your address.
A chat consultation is ideal if you:
- Want to speak to a doctor quickly without a video consultation
- Have questions about an ongoing treatment
- Want to check if you qualify for a certain medication
- Don't have time or the possibility to call or video call
Tip: Make your chat questions as clear as possible and provide complete medical information. This helps the doctor decide faster, and you may receive your medication sooner.
Products Only Available via Video Consultation
Important Information
Some products and treatments can only be prescribed via a video consultation. This may be due to legal requirements or because extra medical checks are necessary.
The product page will always clearly indicate if a video consultation is required.
Safe, Discreet, and Reliable
All requests are reviewed by independent, registered doctors
Prescriptions are securely sent directly to our accredited partner pharmacies
Discreet, fast delivery within 1–3 working days after doctor approval
Fully GDPR- and medical legislation-compliant
With Transtoyou, you arrange your medical care your way — quickly, safely, and without unnecessary waiting times.
Frequently Asked Questions About the Consultation Process
How long does a doctor's review take?
Usually, you will receive a response within a few hours, no later than 24 hours after payment.
Is my data exchange secure?
Yes, we use secure connections and comply with all European privacy and medical safety standards.
Can I do the consultation on my phone?
Absolutely. Through our Transtoyou app, you can fill in the questionnaire and conduct your video consultation.
How much does a video consultation cost?
The price is always displayed when booking your appointment. These costs include the consultation with the doctor but exclude any medication.
Are consultations reimbursed by my health insurance?
In most cases, no, as we operate outside the standard insured healthcare system. Always check with your insurer.
Do I always need a video consultation, or can I just use the questionnaire?
For most treatments, the online medical questionnaire is sufficient. However, some products require a video consultation—this is always stated on the product page.
Can someone else do the consultation on my behalf?
No, for medical and legal reasons, the consultation must always be carried out by the patient themselves.
What happens if the doctor rejects my request?
You will be notified, and depending on the type of consultation, a refund may be issued. See our Return & Refund Policy for details.
What should I prepare for the video consultation?
A working camera and microphone (phone, tablet, or computer), a stable internet connection, and any recent medical information, such as medication lists or test results.
Can I have the consultation in another language?
Yes, we work with doctors in different countries and languages. You will see the available languages when booking your consultation.
How quickly will I receive my medication after the consultation?
In most cases, your order will be processed immediately after approval, and you will receive it within 1–3 working days, depending on your location.
Will I get my money back if the doctor rejects my request?
Yes, if your request is rejected and you completed the medical questionnaire fully and truthfully, you will receive a full refund. This does not apply if you provided incorrect, incomplete, or misleading information.
Are video consultation costs refunded if I am not prescribed anything?
No, video consultation costs are not refunded, even if the doctor does not issue a prescription. Any pre-paid product costs will, however, be fully refunded.
Need More Help?
Our support team is ready to assist with any questions about the consultation process.
Ready to Start Your Consultation?
Choose the consultation method that works best for you.
