1. Placing Your Order
Choose your product
- Explore our Treatments or Health Products section.
- For prescription-only medications (RX), complete the online medical questionnaire or book a video consultation.
Medical review for RX products
- A licensed doctor reviews your details to confirm the treatment is safe and suitable.
- If approved, a digital prescription is sent directly to one of our partner pharmacies.
Secure payment
- Pay safely via multiple options – see Opciones de pago.
- For subscriptions, payments are processed automatically according to your chosen delivery schedule.
2. Processing Your Order
Prescription products
Shipped only after medical approval and prescription confirmation.
Non-prescription products
Processed immediately after payment confirmation.
Quality assurance
All orders are prepared and packaged by licensed EU pharmacies, meeting strict safety and quality standards.
3. Shipping & Delivery
Where we deliver
Multiple countries across Europe – see How We Work for the full list.
Delivery times
You can expect your package to arrive within 1 – 3 business days after it is picked up by the courier service.
4. Tracking Your Order
Once your package leaves the pharmacy, you'll receive a Track & Trace link by email. You can:
Monitor your shipment via our Transtoyou app.
View your estimated delivery date.
Adjust delivery details (if supported by the courier).
5. Discreet Packaging
Your privacy is our priority.
All orders are shipped in plain, unbranded packaging with no indication of the contents.
6. Delivery Issues or Delays
If your order is delayed, lost, or arrives damaged:
Contact our Customer Support team with your order number.
We will coordinate with the pharmacy and courier.
Replacements or refunds are handled according to our Return & Refund Policy.
Información importante
- Prescription requirement: RX orders are shipped only after medical approval.
- Incomplete details: Missing or incorrect information may delay processing.
- Customs checks: Some cross-border deliveries may require additional clearance, which could extend delivery times.
Frequently Asked Questions – Order & Shipping
How long does delivery take for online prescriptions in Europe?
Delivery usually takes 1-3 business days after your package is picked up by the courier service.
Can I track my online medicine order?
Yes. As soon as your order is shipped, you'll receive an email with a Track & Trace link so you can follow your package in real time.
Does Transtoyou offer discreet shipping for medications?
Absolutely. All orders are shipped in plain, unbranded packaging without any reference to the contents.
Where does Transtoyou deliver?
We deliver to multiple European countries and the United Kingdom. See our How We Work page for the complete list of available destinations.
What if my order is delayed or lost?
If your order is delayed or missing, contact our Customer Support team. We'll investigate and, if necessary, arrange a replacement or refund according to our Return & Refund Policy.
Need More Help?
Our support team is ready to assist with any questions about ordering and shipping.
Ready to Order?
Experience quick, secure, and discreet healthcare delivery across Europe.
