Can I request the deletion of my personal data?

Yes, you have the right to request the deletion of your personal data. Please log in to your account and…

Does Transtoyou offer two-factor authentication (2FA)?

Yes, 2FA is available as an optional security measure to protect your account. While it is not mandatory, we strongly…

Does Transtoyou require ID verification?

Yes, for hormone-related medication, sleep medication, and pain medication, an ID check is required before completing your order. Additionally, all…

How does the ID verification process work?

During checkout, you will be prompted to upload a valid government-issued ID. Our system securely verifies your identity to ensure…

How does Transtoyou protect my personal data?

We prioritise the security of your personal and medical data by using end-to-end encryption and secure storage systems. Your information…

Is my medical information shared with third parties?

No, your medical data is **never shared** with third parties without your explicit consent, except where legally required for regulatory…

What should I do if I suspect unauthorised access to my account?

If you suspect unauthorised activity on your account, we recommend: 1. Changing your password immediately. 2. Enabling two-factor authentication (2FA)…