Last updated: August 25, 2025
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Understanding country-specific regulations and product availability for your orders.
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Verifying product availability for your country.
Medical products are regulated differently in each country. Some products may require specific licenses or may not meet local regulatory requirements.
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Our Transform Box is a complete starter package designed to support you on your healthcare journey. It includes the essential products, guidance, and optional follow-up support you need to begin your treatment with confidence.
Delivered directly to your home, the Transform Box combines convenience with expert-approved solutions, helping you take the first step toward lasting change.
We understand that privacy is important. All orders are shipped in plain, unbranded packaging with no mention of Transtoyou or the treatment inside.
This ensures that your delivery remains fully confidential, whether received at home, work, or a parcel collection point.
With Transtoyou, you have 24/7 access to our platform, allowing you to order treatments, book consultations, or check your prescriptions anytime, anywhere.
No waiting rooms, no office hours – just round-the-clock availability at your convenience.
With our Auto Refill option, your treatment will be automatically renewed and delivered at the right time, based on your prescription and schedule.
You remain in full control – you can pause, adjust, or cancel refills anytime directly from your account.
Your treatment includes everything, from your online consultation to delivery at your door. One simple price, no surprises, no hidden costs, no extra steps.
Our licensed doctors review your health questionnaire and issue your prescription if medically appropriate. Your order is then processed and delivered discreetly to you, all included in one transparent, all-in-one price.
Before you can receive this product, you will first have a secure video consultation with a doctor who is experienced in transgender healthcare.
During this consultation, the doctor will review your medical history and personal needs. If the treatment is considered safe and suitable for you, a prescription will be issued immediately.
Your order will then be processed and delivered to you without any extra steps or hidden costs.
In some cases, Transtoyou is required by law to verify your identity before we can process your order. This step mainly applies when ordering prescription medication or when you book a consultation with one of our doctors.
Upload a photo of your ID document (passport, driver's license, or national ID card)
Our verification system checks your details in minutes
Once confirmed, your order or consultation can proceed without delay
Your data is secure
This step ensures that prescriptions are always issued and dispensed safely, and that treatments are delivered to the right person. All data is encrypted and handled according to EU privacy standards.
Certain treatments require a valid medical prescription. At Transtoyou you have two ways to proceed:
If your doctor has already prescribed your treatment, you can upload the prescription file during checkout. Our team will review it and approve your order quickly.
If you don't have a prescription yet, you can arrange a short online consultation with one of our doctors. During this appointment the doctor reviews your health situation, and if medically appropriate, issues a prescription that will be used directly for your order.
Once the prescription is validated, your medication is dispensed by a licensed pharmacy and shipped discreetly to your address.
When your treatment requires a prescription, the following steps apply:
After upload or online consultation, your prescription is verified by our team
Once approved, your medication is prepared at a licensed pharmacy
Orders are sent in plain, unbranded packaging to protect your privacy
Depending on your country, delivery usually takes 2–5 working days across Europe
You will always receive a tracking code by email to follow your shipment. If your prescription is not approved, no medication will be sent and you will be informed immediately.
For non-prescription products, such as supplements, wellness products, or nutrition items, the process is faster:
Your order is confirmed as soon as payment is completed
Products are packed and prepared for shipment without prescription checks
Orders are sent in discreet packaging and shipped with tracking
Depending on your location, delivery normally takes 2–4 working days within Europe
This allows you to receive wellness and nutrition products quickly and securely, without additional steps.
At Transtoyou, all payments are processed securely and must be completed before your order can be shipped or your consultation confirmed.
All transactions are encrypted and processed immediately
No sensitive payment details are stored on our servers
You will always receive an email confirmation after successful payment
Note: Once your payment is received, your order moves directly to our doctors.
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Connect with licensed doctors through our secure and flexible online services. Choose the consultation format that suits your needs.
Face-to-face consultation with a doctor using our private and secure video platform
For ongoing care or check-ins after a previous consult
Real-time chat for quick medical questions
Submit lab results, test reports or other medical documents for professional review
Get an official certificate for work, travel or school
All consultations are conducted by licensed medical professionals and protected by doctor-patient confidentiality. Your health information is encrypted and secure.
Need a prescription without ordering a product? Answer a few medical questions, and one of our doctors will review your request.
When you order a product at Transtoyou that requires a prescription, it's already included in the price. You don't need to order a separate one.
Get a new prescription from our doctors
Renew your existing prescription
Get only the prescription. You can use it at any pharmacy to purchase the medication.
Complete peace of mind: medical review, doorstep delivery, and a full refund if not approved.
For regular medication renewals
Fast-track renewal for urgent needs
Coming SoonMultiple months supply for convenience
Coming SoonAll prescriptions are issued according to EU & UK medical guidelines. While our prescriptions meet all medical requirements, some local pharmacies may not accept prescriptions from doctors based in another country.
If you prefer medical guidance before ordering a product, you can book an online consultation with one of our doctors. This is an optional step that gives you professional advice before you decide to proceed with treatment.
Secure face-to-face consultation
Real-time text consultation
You choose a time slot that fits your schedule, and everything takes place online – no travel needed.
This service is designed for patients who would like to double-check their situation with a doctor before purchasing their treatment.
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All health information is only shared with professionals directly involved in your care, never sold and never used for marketing. Protected with advanced encryption and handled with full discretion.
Get instant answers anytime with our TTY Smart Assistant. Need personal help? During office hours you can also chat live with one of our team members.
