Step 1 – Choose Your Medication or Treatment

Browse our Product Pages to find the treatment you need. Each page clearly shows if the product requires:

An Online Medical Questionnaire

Quick and convenient for most treatments

A Video Consultation with a Doctor

Required for certain medications

For details on what's involved in each step, see our Consultation Process.

Step 2 – Complete the Medical Review

Option A: Online Medical Questionnaire

Fastest for repeat prescriptions or when you already know which medication you need.

  • Complete a short medical form about your health, symptoms, and current medication
  • Receive doctor check in as maximum 24 hours

For tips on successful approval, visit our FAQ – Consultation & Medical Process.

Option B – Video Consultation

Ideal if you prefer speaking to a doctor directly.

  • Schedule your consultation through our website or download the Transtoyou app
  • Connect securely with a registered doctor online
  • Receive personalised advice and a prescription if medically appropriate

Step 3 – Doctor's Approval

Approved

Your prescription is sent directly to one of our licensed partner pharmacies, who prepare and dispatch your medication.

Declined

You'll receive a explanation. Online questionnaire requests get a full refund if you provided accurate and complete information. See our Return & Refund Policy for details.

Step 4 – Pharmacy Processing & Discreet Delivery

Once approved, your medication is:

Prepared by a licensed EU pharmacy

Packaged discreetly for privacy

Delivered to your address — typically within 1–3 working days (see Ordering & Delivery for specifics)

When a Video Consultation is Required

Some medicines can only be prescribed after a video consultation, such as treatments for:

Hormonal therapy
Certain chronic conditions
Controlled medications

The product page will clearly indicate if this applies.

Safe, Compliant & Confidential

All doctors and pharmacies are EU or UK registered

GDPR-compliant — see our Privacy Policy

No prescriptions without medical justification

Refunds for Prescription Requests

  • Online questionnaire: Full refund if declined (unless false or misleading information was provided)
  • Video consultation: Consultation fees are non-refundable; medication costs are refunded if applicable

Full details in our Return & Refund Policy.

Why Choose Transtoyou for Your Online Prescription?

Fast approval

Doctor review within 24 hours

Fully online

No travel required

Trusted network

Licensed EU doctors & pharmacies

Discreet service

From consultation to delivery

Frequently Asked Questions About Our Prescription Process

Do I need a prescription before ordering?

No because our doctors can issue one online if your request is medically suitable.

How long does approval take?

Most requests are reviewed within a few hours; all within 24 hours.

Can I get a repeat prescription online?

Yes, as long as it's medically safe and legal in your country.

Is my information secure?

Yes. All data is encrypted and processed under EU GDPR rules.

Need More Help?

Our support team is ready to assist with any questions about the prescription process.

Ready to Get Started?

Get your prescription online today - fast, secure, and completely confidential.